Doing business in a marketing and customer oriented manner, go hand in hand. For this approach a good CRM system is indispensable. The effect of your marketing efforts is mainly dependent on the data quality of your customer database and how you use this information. If you really want to approach your customers effectively, then you need to base your marketing approach on individual purchasing profiles.
Many organisations still send one and the same newsletter to all relations. Would it not be better to only supply customers with information that is of interest to them?
The CRM system provides the basis for this approach. This, of course, is in addition to a customer oriented attitude. Onetomarket would gladly support you in both aspects with the aim to better serve your relations.