From this point on you can start to expand your database with customer information. With surveys, webforms and statistics you can improve your database by asking and tracking what your relation is interested in. For example you can register the clicks in a newsletter and the information people are typing in forms to send them [...]

Analysis comes from the Greek word analysis, and means as much as “research and break up”. Breaking up is exactly what is necessary to come to grips with massive amount of Marketing intelligence data that online marketing generates. As Web analytics guru Avinash Kaushik said “averages hide the truth”, and only by segmentation can you [...]